They have a large fleet of aircraft which require regular maintenance, refurbishments, part replacements etc.
Coordinating all vendor interactions, parts availability, maintenance scheduling, technician allocation etc is complex, especially as aircraft move between locations.
Much of the existing coordination (ordering parts, checking availability, contacting vendors, scheduling technicians) was manual, involving emails, phone calls, chasing etc., leading to delays, mismatches, high admin overhead.
OUR APPROACH & SOLUTION
We designed and built a custom software platform that integrates all relevant vendor / supplier data, parts inventory in real-time, technician schedules, maintenance slots etc., into a single dashboard.
Key features include live parts availability, maintenance schedule planning depending on aircraft location, automated request flows, vendor management including qualification and availability, notifications & alerts.
The system automates many formerly manual tasks: e.g. identifying which vendor has a needed part, whether it's available, scheduling maintenance / refurbishment, tracking progress etc.
Security, reliability, and auditability are built in, given regulatory requirements in aviation; the system also scales for multiple aircraft and global vendor base.
RESULT & SATISFACTION
Significant reduction in administration: less time spent phoning around, emailing, confirming availability manually.
Improved turnaround times on maintenance & refurbishment, fewer delays due to missing parts or mis-communication.
Better visibility & transparency across fleet maintenance; management can see where each aircraft is, what needs doing, parts status etc.
Lufthansa are satisfied: the system has met regulatory and operational needs, is trusted by maintenance teams and suppliers, and is scalable into the future.
